Privacy Policy

01.Introduction

Titan Barriers Inc. ("Titan Barriers," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our Website (titanbarriers.com) and use our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using our Website, you consent to the practices described in this policy.

02.Information We Collect

We collect information you voluntarily provide through our contact and quote request forms, including your name, email address, phone number, mailing address, city, company name, and project details. We also automatically collect technical data when you visit our Website, including your IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referring URLs, and approximate geographic location derived from your IP address.

03.How We Use Your Information

We use the information we collect to respond to your inquiries and provide quotes, deliver and manage our services, communicate about project updates and scheduling, improve our Website functionality and user experience, send service-related notifications (with your consent), analyze Website traffic and usage patterns, comply with legal obligations, and protect against fraud or misuse of our services. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

04.Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. These include essential cookies required for Website functionality, analytics cookies (such as Google Analytics) to understand visitor behavior, and performance cookies to optimize page load times. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our Website. We may also use pixel tags, web beacons, or similar technologies in our communications to track engagement.

05.SMS Messaging Terms & Conditions / Privacy Policy

Titan Barriers Inc. respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form or email.
• Data Usage: We use your data solely for sending service-related updates, project status notifications, quote follow-ups, and scheduling communications.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Titan Barriers Inc. at (587) 771-2105 or support@titanbarriers.com for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to support@titanbarriers.com or (587) 771-2105. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Titan Barriers Inc. will not sell, rent, or share the collected mobile numbers.

06.General Communication Consent

By submitting a contact form or quote request, you consent to receiving communications from Titan Barriers related to your inquiry via email or phone. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email. Opting out of marketing communications does not affect service-related messages for active projects.

07.Data Sharing & Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or serving you — including web hosting providers, email service providers, analytics platforms (such as Google Analytics), payment processing services, and customer relationship management tools. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Titan Barriers, our customers, or others.

08.Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and quote requests are retained for a minimum of two years for business continuity purposes. SMS subscriber data is retained as long as you remain subscribed to our SMS service; you may request deletion at any time. You may request earlier deletion of any personal data by contacting us (see Your Rights section below).

09.Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls limiting data access to authorized personnel, and regular security reviews and updates. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10.Your Rights

Under applicable Canadian privacy legislation (including PIPEDA and Alberta's PIPA), you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal retention requirements), withdraw consent for future communications, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, please contact us at support@titanbarriers.com. We will respond to your request within 30 days.

11.Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to delete the data.

12.Changes to This Policy

Titan Barriers reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.

13.Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at support@titanbarriers.com or call us at (587) 771-2105.